FAQs

Not sure which moisturizer to choose?  We got you covered!

 

Why does my tallow balm look gritty?

Our face and body balms are made with all natural ingredients. Most of the oils and butters are cold pressed and unrefined.  Each ingredient has a different melting point which means that some of the butters may occasionally separate and solidify into itty bitty solid grains as they cool.  Fluctuations in temperature may also cause the balm to go a bit grainy. Not to worry, this is totally normal and natural and you can use the balm as intended.  Any grains will easily melt as you massage the product into your skin.

As always, be sure to use clean, dry hands when applying our balms. Introducing water into the container could create the conditions for bacteria to grow.  Keep container closed and away from humid or wet environments.

 

Why is my tallow balm softer (or harder) than usual?

As you are likely aware, tallow is rendered beef fat.  All of our tallow is carefully sourced and comes from grass-fed and finished cows.  These animals, a vibrant, living and dynamic part of nature, are unique as you and I.  As a result, some renderings are bit softer, some harder.  Any changes in texture or density have no affect on the quality or application of our balms. You may use as intended. 

 

Why does my face serum look cloudy?

We source only the best, high quality ingredients.  As mentioned above, most of our raw materials are cold pressed and unrefined. Unrefined oils are generally much more nourishing and potent than the refined versions. The refining process removes color, scent, and oftentimes much of the natural healing properties of the plant. 

When in its most unprocessed form, oils and butters will have colors, textures, and consistencies that were designed by nature, not a lab.  We're doing our best to keep all the good stuff in our products so that your skin can soak it up! We recommend that you gently shake your face serum before using to ensure that all of the lovely and potent botanicals are evenly dispersed before applying.